Customer Feedback is of the utmost importance to us. Our Site, products and overall shopping experience is based on what our Customers tell us.

Where is my Order?
When you first place your order, it is forwarded to the appropriate partner store for fulfillment. We expect all partner stores on ShoppingStrip.com.au to maintain a high level of customer service: keeping you notified of shipping times, delays or any other order information. In the unlikely event you ever have an issue with one of your orders, send us an email from the customer service page, including a brief description of your issue and your order number. We'll immediately take steps to find out where your order is and follow up with you. We want to ensure that you are completely satisfied with your shopping experience.

Can I order by phone?
At this point in time, we do not accept orders over the phone. However, our Online Shopping Centre is extremely secure and our checkout process ensures that your information is kept safe.

How secure is ShoppingStrip.com.au?
Your personal information is kept safe at all times. Our website takes every precaution to protect your information. When you submit sensitive information, that information is protected both online and offline. We keep up to date with industry standards and technology. Whenever you are making a purchase or providing your personal information, you can feel safe and secure while visiting Shoppingstrip.com.au. To ensure that your credit card information is even more secure, we use secure sockets layer (SSL) software (which encrypts the information you input) when you give us your credit card information. This information can not be displayed anywhere on Shoppingstrip.com.au. Internally, we take extra precautions to limit access to customers' information.

More FAQs will be added shortly.